House rules
The purpose of these House Rules is to define the conduct of persons staying in the Salon and using its services, as well as the fundamental rules essential for providing high-quality, professional service in a cultured environment.
Compliance with current Hungarian laws and these House Rules is mandatory for everyone staying in our shop. The House Rules are available to read in our waiting area, on our website, and on our Facebook page.
By booking an appointment and using our services, our Guests automatically accept the rules set forth in these House Rules.
We kindly ask our Guests to maintain a calm and quiet atmosphere within the shop. Please refrain from loud talking, shouting, and any other loud or disturbing activities (e.g., listening to music on a phone, slamming doors, etc.).
Please maintain cleanliness. The consumption of crumbly or otherwise messy food, strongly scented food and drinks, ice cream, and smoking are prohibited in our shop. If you notice any cleanliness issues, please inform our staff.
Please always arrive on time for your treatments. Our professionals see guests back-to-back; therefore, it is high priority that everyone takes their scheduled appointments seriously. Please note that the booked time is the start time of the treatment. Arriving a few minutes early is necessary for a punctual start, depending on the service (you may ask the relevant professional for prior information regarding this).
In the event of a delay, there is a risk that our staff will not be able to complete the full treatment. In this case, the treatment will be shorter than planned due to the delay. There is no possibility to "make up" for the missed portion later.
The rescheduling or cancellation of booked appointments is possible subject to the following rules:
a. An appointment can be cancelled or rescheduled free of charge if done more than 48 hours before the treatment.
b. If a Guest wishes to cancel or reschedule an appointment less than 48 hours but more than 24 hours before the original time, a availability fee is payable. This is because the appointment was reserved for the Guest and is unlikely to be filled by someone else, resulting in a loss for the shop. The availability fee is 50% of the price of the cancelled/rescheduled service. If the cancellation or rescheduling occurs within 24 hours of the start of the treatment, the availability fee is 100% of the service price. The availability fee will be invoiced during the Guest's next visit.
c. If a Guest does not cancel the treatment and fails to appear (no-show), we will proceed according to point 6/b, and the availability fee will be invoiced during the next visit. If the Guest does not pay the availability fee during their next visit, they will no longer be able to use the services of our salon.
d. Cancellations and rescheduling of booked appointments can be made via our contact details—by phone or SMS.
We would like to draw our Guests' attention to the fact that all products and services are payable immediately; we do not allow purchases on credit. Our prices are non-negotiable.
Unfortunately, our shop is not equipped for childcare. Please keep the peace of other guests in mind, and if your child requires supervision, please arrange for it outside of the shop during your treatments. Thank you for your understanding.
Health is a key priority for us. For the safety of other guests and our staff, please only attend treatments if you are healthy. Our staff are obliged to use protective masks in cases of suspected infection, provide a mask to the guest, or even postpone the treatment to a later date.
It is prohibited to record any visual or audio material in our shop without the prior permission of our professionals.
In the event of a breach of any point of the House Rules, our staff are obliged to request the cessation of the irregular behavior. If this request is not met, the person in violation must leave our shop, even if it means interrupting a service already in progress.
The operator may unilaterally and immediately amend the House Rules at any time.
This version of the House Rules enters into force on November 18, 2019.
We thank our Guests for contributing to our smooth and orderly business operations and the peace of our other Guests by observing our House Rules.
We wish you a pleasant stay and relaxation while enjoying our services!
